Vacations for Vets

Vacations for Vets FAQ

• If I have used this program but it was prior to 2020, am I still eligible?
  Due to the rapid increase in interest in the Vacations for Vets program and the limited number of vacations donated each year, we are currently only accepting first-time users. All applicants will be thoroughly vetted to ensure they are first-time users, allowing more veterans the opportunity to benefit from this program.
• How else can I get a discounted vacation if I have already used this program?
  There are many companies that offer vacation discounts for military members. You can find these discounts by inquiring directly with the companies or checking their websites. Additionally, if you are a CFOne member, you can access numerous discounts on vacation and travel options for CAF members and their families.
• If I cancel and cannot travel this year, am I automatically put on the list for next year?
  With the recent changes to the application process, if you are given one of the regular 52 spots but have to cancel and are unable to rebook for later in the year, you will NOT be able to transfer to the following year’s list. You will need to reapply for the next year's application to ensure a fair chance for all veterans applying for the program. 
• I can’t find the application form anywhere on the website, are you able to send me one?
  Applications are now ONLY accepted through the online application form on the CFMWS website. If the link is no longer available on the site, this means the lists are full and the application period has closed. 
• How many spots are available for each travel year?
  We are allocated 52 spots each year from timeshare owners donating their points or weeks that they will not be using.
• Is there a waitlist if I don’t get one of the 52 spots?
  There will only be a cancellation list of 5 people. These 5 people are not guaranteed a vacation and will only be contacted if a vacation is cancelled from the original 52 spots.
• How close to my vacation can I cancel?
  We understand that unforeseen circumstances can arise, so you can cancel up to the day before travel. However, 2-3 weeks' notice is preferred. If you plan to rebook your vacation, the more advanced notice you provide, the better we can accommodate your choice.
• How many people can I bring? And who can come with me?
  Depending on the resort that you request, you can have a maximum of 8 people including yourself. There are no restrictions on who can accompany you.
• Are you able to check when a specific resort is available for me?
  Since Shell Vacations handles all bookings, we are unable to see the availability of specific resorts. If you want a particular resort, your best option is to provide us with a date range rather than a specific week.
• If I cancel, can I rebook for a later date?
  As long as the new date is within the same calendar year, you can rebook. Since points are allocated per year (e.g., 2025), your spot is tied to that year, so rebooking must also be within the same year.
• Once I submit my dates and locations, can I change them if needed?
  Yes, if you need to change anything about your request, please send an email to [email protected], someone will make the adjustments for you. Do not contact the hotel directly, as they simply hold the booking for us.
• Can I change my date and locations even after I have received a confirmation?
  Yes, we do our best to accommodate all requests. However, if the change is requested closer to your travel date, there is no guarantee that the same resort or the new dates will be available.
• What is the best way to get my first choice?
  Since bookings are based on donated points from various resorts, providing a date range (e.g., anytime between February 15 and April 15) rather than a specific week (e.g., January 5 – January 12) will give Shell Vacations a better chance of booking your first choice. However, there is still no guarantee you will get your first choice.
• How many people usually cancel and get offered vacations from the waitlist?
  We average 5-10 cancellations each year from the regular list, which we then offer to the waitlist.
• When will I find out what dates and resort I get?
  Shell Vacations can only start bookings 9 months before your requested dates (e.g., if you request to travel in February 2026, the request cannot be sent before June 2025). Once the dates are within the 9-month window, the program manager will contact you again to reconfirm the dates and locations you originally requested. This process helps limit cancellations and rebookings.
• Are there any additional charges that I need to be aware of?
  For those travelling to Hawaii, there is a nightly tax rate that you are responsible for paying. Charges vary depending on unit size and resort. The relevant charge will be provided with your confirmation.
• My reservation only says that there are adults booked, but I am travelling with my kids. Are they on the reservation?
  Yes, Shell Vacations only indicates the number of adults on the confirmation, but if your children were listed, they are booked with you.