Need help?
Before contacting anyone, please follow these steps to get set up:
1. Complete the first-time user steps
- Start by following the full onboarding process in the app:
- Download the Fortis app (iOS or Android)
- Open the app and select “Sign in with SSO”
- Select “Don’t have an account yet? Create one.”
- Follow the external Entra/Microsoft self‑serve account creation steps
- Complete your profile and (optional) connect a wearable
- Choose the fitness plan you would like to follow including a FORCE and FORCE Combat prep plan or CAF Fitness
Most common issues – login, account creation, syncing, offline use, and training questions – are answered in the Frequently Asked Questions.
3. Reach out for support if needed
If you still need help after completing the steps above:
- Local PSP team (service questions)
If you are not yet working with a PSP professional and need support with PSP services (not technical issues), contact your local PSP team to ask about availability and services. - Technical support (login, account, or app issues)
If you have followed the full guide and FAQ and the issue persists, you can contact fortis@cfmws.com.