Fortis Fitness App FAQ

• Make sure you selected “Sign in with SSO.”
• Check for typos in your email or password (e.g., Caps Lock, expired password).
• Try again on a stable connection or switch networks (Wi‑Fi ↔ mobile data).
• If you recently created a new account, ensure you completed the full verification process.
• If issues persist, contact technical support (see “Need help?” section).

• Fortis uses a secure, self-serve Microsoft External Entra ID account creation flow.
• Open the Fortis app and select “Sign in with SSO.”
• On the Microsoft sign‑in page, click “No account? Create one.”
• Enter your email → enter the verification code → complete the registration form → accept the permissions.
• You will be automatically redirected to the app after completing the process.
  • Tip: Follow formatting rules (capital letter in service number, 4‑digit birth year, etc.). Errors usually appear as “Access request status.”
  • See the Step-by-step login instructions video and the Sign-up guide for detailed help.

No. Your login and data follow you anywhere in the CAF.

No. Fortis is built exclusively for CAF members for security and operational readiness.
 

Use “Forgot password?” on the Microsoft login page. Your password is managed through Microsoft External Entra ID, not CFMWS/PSP.

Try the following:

• Fully close and reopen the app.
• Ensure cookies and JavaScript are enabled in your device’s settings.
• Remove and reinstall the app if the issue continues.

Open today’s date for your scheduled session or scroll to a different day in the Calendar view.

Tap the “+”, then Activity → choose the activity → enter distance, duration, weight, or other details.

Tap the “+” → Meals. You can add foods and portions manually or use a product barcode.

Under Progress → Graphs, you can review workout history, weekly summaries, and trends (training volume, activity, sleep if a wearable is connected).

Once you select a program (FORCE prep, FORCE Combat prep, or on-demand), daily sessions will appear on the respective date on the home screen.

Yes. You can download it from the App Store (iOS) or Google Play (Android).
 

Yes. Your account is cloud based. Log in with the same credentials on multiple devices; your data will sync.

Fortis supports major wearable platforms. Check Menu → Settings → Accounts Sync for the current supported list.

• Ensure the wearable’s native app (e.g., Garmin, Apple Health, Google Fit) shows updated data.
• In Fortis, go to Menu → Settings → Account Sync.
• Toggle the connection Off/On and re authorise.
• Shut down the Fortis app and re-open it if sync is still not working.
• If issues persist, contact Technical Support by tapping Menu → Support.

Yes. In Menu → Settings → Account Sync, you can choose which data types to share with Fortis. When you initiate account sync, you can enable or disable individual data types (sleep, steps, heart rate, etc.) you want to allow.

Wearables sync in real time or in near real time once syncing is configured.

• Open your training plan.
• Tap a workout, then tap the three horizontal dots “...”, and then “Download for Offline.”
• Confirm all weeks and media files (videos/demos) have finished downloading.
• Once you have downloaded all the workouts you want, return to the home screen, tap “Menu” and select “Switch to Offline Mode.” You will only be able to see downloaded content when in offline mode.
• Run autoplay sessions as usual; log sets, reps, time, and notes.
• To go online when connectivity returns, tap the “Go Online” button.

Guided sessions, exercise demos, activity logs, notes, and autoplay walkthroughs. Content requiring updates (messages, new plans, data sync) will wait until you reconnect.

No. All entries are stored locally and sync automatically once you reconnect. If there are duplicate entries, the app will prompt you to review before saving.

Yes. Fortis is developed exclusively for CAF members with privacy and security at the core. Data is handled under CFMWS security protocols.

PSP professionals you are connected with can see only the information needed to support your coaching and training plan.

A limited number of CFMWS Headquarters Fortis platform team members may also access data for system management and research purposes, but not on an individual or identifiable basis. Data is only reviewed in aggregated or anonymized form. You remain in control of what data types you share through your device and app settings.

Basic account details (email, service number for verification), training logs, and optional wearable data. You can limit or remove data sharing at any time.

No. Your data is not shared with your chain of command, and it is never shared in a way that could identify you as an individual. Only aggregated, anonymous data may be provided to the CAF to help understand general fitness trends – not individual performance or personal information.

If you are not currently using PSP fitness services, you can contact your local PSP  team to learn about their availability and the services they offer. They will confirm whether a PSP professional is available to support you and, if so, will arrange to link you with them through the app. Once you are assigned a PSP fitness professional, they will request access to your profile, and you will gain access to their programs and services.

When you are linked with a PSP fitness professional, you can:

• View your activity calendar and training plan
• Track your goals and monitor progress charts
• Book appointments and send secure in-app messages, including images and videos
• Complete and store forms and assessments in your client file

Documents can be found in two different places.  

• If your PSP professional sends you a document to complete, it can be found in the messenger feature.  
• If you are completing an electronic pre-populated form, tap the “+”, then Fill a document → choose the document → fill in the fields.

Completed documents and any other files shared between you and your PSP professional, tap “Menu” and then “Files” to view what is stored on your profile.

Yes. Once connected, your PSP professional can assign or update plans based on your goals and progress.

Fortis is the official fitness and wellness platform for Canadian Armed Forces members. The app is managed and governed by Canadian Forces Morale and Welfare Services (CFMWS) through Personnel Support Programs (PSP). Fortis centralizes CAF Fitness tools, FORCE preparation, Women’s Wellness resources, and PSP support into a secure platform designed specifically for CAF operational readiness.

The Fortis platform was developed in partnership with Hexfit, a Canadian company specializing in fitness training software and digital coaching systems.

The name Fortis was selected through an internal naming process. PSP and CFMWS staff were invited to propose name ideas; a committee reviewed all submissions and voted on the final selection. “Fortis” stood out for its clarity, strength, and alignment with CAF culture and values.

“Fortis” is a Latin term meaning strong, brave, powerful, and steadfast – qualities directly connected to military ethos and CAF performance expectations. The name reinforces the platform’s purpose: helping CAF members stay strong, resilient, and ready for the demands of their duties.